Shipping

Your order will be shipped within 1-3 business days of purchase.

We use only established couriers for shipping, and ship with Track & Trace service for an additional fee.

Worldwide Shipping

Free world shipping.

Worldwide Track & Trace shipping with a flat fee rate of €20.00

Shipping Times & Duties

ZenStones is not responsible for costs assiciated with customs, duties, import charges, or any local fees that may be applied to a purchase. It is the responsibility of the buyer to cover all such charges.

Estimated delivery times are provided by the shipping service provider and we are not responsible for items arriving after that time frame. We do all that we can on our side for your purchase to arrive as soon as possible. We believe that the shipping service providers do the same. Please note: If there is a statutory holiday during the time your order is shipped, there can be delays as the shipping service may be closed.

Shipping & Delivery

The risk of loss for merchandise ordered on this website passes to the buyer when the merchandise is delivered to the shipping carrier.

For an additional fee, ZenStones can provide Track & Trace shipping, which can be purchased during checkout before completion of an order. After the order has been processed, a package tracking number will be provided via the confirmation e-mail when the order is shipped.

Please note, we will only accept claims for lost or stolen merchandise if the buyer has opted for Track & Trace shipping in connection with an order.

We are not responsible for lost or stolen packages and/or missing items that do not have a tracking number. Similarly, we are not responsible for lost or stolen packages and/or missing items that are still in transit via a courier service, or in the instance that the package has been delivered, but does not have a signature upon delivery (if applicable).

Our prices do not include local taxes and shipping charges unless otherwise specified.